Privacy Policy.

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse the Site, we collect information about the pages you view, referral sources, search terms, and how you interact with the Site (“Device Information”).

We collect Device Information using the following technologies:

• Cookies – Small data files placed on your device that may include an anonymous unique identifier. For more information about cookies and how to disable them, visit allaboutcookies.org.
• Log files – Track actions on the Site and collect IP address, browser type, internet service provider, referring/exit pages, and timestamps.
• Web beacons, tags, and pixels – Used to understand how visitors browse the Site.

When you submit an enquiry, request information, book a consultation, participate in a telehealth appointment, or attend an in-clinic consultation, we may collect personal information including:

• Your name, email address, phone number, and date of birth
• Relevant medical and health information you choose to disclose
• Consultation notes and clinical assessments
• Prescription and treatment-related information
• Payment and billing details (where applicable)

This information is referred to as Service & Health Information.

When we refer to Personal Information in this Privacy Policy, we mean Device Information and Service & Health Information.

We use your Personal Information to:

• Provide, manage, and deliver our medical services, including telehealth and in-clinic consultations
• Conduct clinical assessments and develop appropriate treatment plans
• Communicate with you regarding appointments, services, and follow-up care
• Process payments and issue invoices (where applicable)
• Comply with medical, legal, and regulatory obligations
• Maintain accurate medical records
• Improve and optimise the Site and our services
• Screen for potential fraud or security issues

We do not sell personal or health information.

We only share your Personal Information where necessary to operate our business safely and lawfully, including:

• With secure practice management, telehealth, in-clinic, and clinical software providers used to deliver medical services
• With payment processors for billing and payment purposes
• With IT, hosting, analytics, and security service providers
• With regulatory authorities where required by law
• With medical professionals involved in your care, where clinically appropriate

We may also disclose information to comply with legal obligations, respond to lawful requests, or protect our legal rights.

We use analytics tools such as Google Analytics to understand how visitors interact with the Site and to improve functionality and performance.

You can learn more about how Google uses Personal Information and opt out of Google Analytics if you wish.

We may contact you with service-related information or educational content relevant to your enquiry or care. Marketing communications will only be sent where permitted by law, and you may opt out at any time by following the unsubscribe instructions or contacting us directly.

Please note that we do not alter our Site’s data collection practices when we receive a “Do Not Track” signal from your browser.

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your personal information, subject to medical record retention laws

We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) in the handling of personal and health information.

If you are located outside Australia, your information may be transferred to and processed in Australia or other jurisdictions where our service providers are located.

We retain personal and health information in accordance with Australian medical record retention requirements and applicable laws. Information is stored securely and only for as long as necessary for clinical, legal, and operational purposes.

We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, legal requirements, or regulatory obligations. The most current version will always be available on our Site.

The Site and our services are not intended for individuals under the age of 18 without parental or guardian involvement, except where permitted under Australian law.

For questions about this Privacy Policy or to exercise your privacy rights, please contact:

Suede Medical
Email: info@suedemedical.com.au